FREQUENTLY ASKED QUESTIONS

FAQs

1. About Diamelo

What is Diamelo?

Diamelo is a fine jewelry brand specializing in elegant, lab-created and natural gemstone jewelry. We focus on timeless designs crafted with high-quality materials, offering sophistication and versatility for every occasion.

2. Jewelry & Materials

Do you use natural or lab-created gemstones?

We offer both! Our collection includes lab-created and natural gemstones, ensuring a balance of beauty, sustainability, and affordability. Each product description specifies the type of gemstone used.

What metals do you use in your jewelry?

Our jewelry is crafted in 14K and 18K gold, available in yellow, white, and rose gold. Some pieces may also feature rhodium plating for added durability and shine.

Are your diamonds certified?

Our lab-grown diamonds meet high industry standards and are carefully selected for their brilliance and quality. If a certification applies to a specific piece, it will be mentioned in the product details.

3. Orders & Customization

Do you offer custom jewelry?

Yes! If you're looking for a specific gemstone cut, carat weight, or design, we may be able to customize a piece for you. Contact us to discuss your request.

How do I place an order?

You can browse our collection and place an order directly through our website. If you need assistance, feel free to reach out to us via email.

4. Shipping & Returns

Where do you ship?

We currently ship within the United States. If you’re outside our shipping zones, please contact us, and we’ll do our best to accommodate your request.

How long will it take to receive my order?

Processing times vary depending on the item, but most orders are shipped within 3-4 business days. Shipping times depend on your location and chosen delivery method.

What is your return policy?

We want you to love your jewelry! If you’re not satisfied, we accept returns within 7 days of delivery, provided the item is unworn and in its original packaging. Custom orders and final sale items are not eligible for returns.

5. Care & Maintenance

How should I care for my jewelry?

To keep your jewelry looking its best:

- Store it in a jewelry box or soft pouch when not in use.

- Avoid exposure to harsh chemicals, lotions, and perfumes.

- Clean with a soft cloth and mild soap; avoid ultrasonic cleaners for delicate gemstones.

Can I wear my jewelry every day?

Yes, our jewelry is designed for durability. However, to prolong its life, we recommend removing it before swimming, exercising, or doing household chores.

6. Contact & Support

How can I contact Diamelo?

You can reach us at contact@diamelo.com for any inquiries regarding orders, custom requests, or general questions.

Do you have a physical store?

Yes, we have a physical location at 42 W 48th ST Suite #802, New York, NY 10036. While we primarily operate online, we work by appointment only. To book an appointment, please email us at contact@diamelo.com or call us at 732-986-2822.

Do you participate in trade shows?

Yes! We occasionally showcase our collection at various gem and jewelry exhibitions. Follow us on social media or sign up for our newsletter to stay updated on upcoming events.